All electric vehicles sold online or through our retail and rental locations by Radical Wheelz Inc. are warrantied against manufacturing defects for up to 12 months from date of purchase.
During this timeframe, Radical Wheelz Inc. will repair your product where able and cover all associated parts cost and labor. We ship parts for free for self repair at home or may refer customers to one of our service partners when best for our customer.
Unless there is a manufacturing defect identified within the first 30 days after delivery, buyers are responsible for shipping cost when sending an item to our service center for repairs. This is rare as most repairs can be performed at home with our guidance.
To start a warranty claim, please email us at firstname.lastname@example.org or phone 647-345-8000. We will ask for a description of the problem and will most likely require photos to determine the best method to get you up and riding quickly.
The battery is warrantied against manufacturer’s defects for a period of 6 months after purchase (provided proper battery maintenance procedures/instructions are followed).
Bluetooth, Remote and other accessory components are warrantied against manufacturers defects for a period of 3 months after purchase.
The tires and tubes, are warrantied against manufacturers defects for three months after purchase.
The following parts and damages are not included as part of the warranty:
Consumables like brake pads and regular regular wear and tear of all parts.
Damages, malfunctions, or performance problems caused by collision, fire, accident, environmental conditions (including acid rain, volcanic ash, sea salt, bird droppings, hail or UV exposure), overloading, lack of routine care and maintenance, and/or other misuse not in line with the scooter’s intended purpose.
The following events or activities will void the warranty:
Exceeding the weight and/or speed limits (check product descriptions for your model’s limitations)
Exposing the vehicle or battery to ambient temperatures above (38c)100F or below (-18C) 0°F for more than a few hours at a time.
Subjecting the electric vehicle to flood water, windstorms, hailstorms or other similar occurrences
Attempting to alter the programming of any electronic system
In every case Radical Wheelz will honor or exceed Warranties provided by manufactures.